SmartIce Announcements

The beta SmartIce server appears to be experiencing delays in processing events. Ice House America is investigating the issue. You may experience delays in events being reported until the issue is resolved.

08/02/2015 2:36AM ET - The SmartIce server provider experienced technical issues with one of the SmartIce servers late Saturday evening (8/01) into early Sunday morning (8/02). The issue should be resolved now. You may experience some gaps in data starting late Saturday evening until systems are synchronized. If you experience event reporting issues after noon on Sunday (no events being reported), try powering the machine's PLC off and back on to restore event reporting.

The SmartIce cellular service provider will be conducting planned systems maintenance on Monday, June 22, 2015 between 11:00 PM EDT and 5:00 AM EDT. Minimal impact is anticipated, however you may notice a temporary drop in cellular connectivity during the maintenance window. If you experience connectivity issues after the maintenance window, try powering the cellular router off and back on to restore the network connection.