SmartIce Announcements
| Summary | Announcement Date | |
|---|---|---|
|
Service Announcement
|
The SmartIce servers are experiencing networking slowness with one of the SmartIce cellular providers, and Ice House America is investigating the issue. You may experience intermittent behavior until the issue is resolved. |
2019-02-11 |
|
Service Announcement
|
Have questions? Our customer service email address has changed to SmartIce@IceHouseAmerica.com – please update in your contacts! |
2018-09-18 |
|
Service Announcement
|
SmartIce Customers: We are changing our payment processing company and for security reasons cannot transfer credit card information. Please be on the lookout for an email with a link to update your credit card information to continue your recurring billing. If you have any questions regarding this, please send an inquiry to customerservice@mysmartice.com. |
2018-07-10 |
|
Feature Announcement
|
New SmartIce Features! |
2017-05-08 |
|
Feature Announcement
|
New SmartIce Features! |
2017-03-20 |
|
Feature Announcement
|
New SmartIce Features! |
2017-01-12 |
|
Service Announcement
|
UPDATE - IHA has been notified by the cellular provider that the issue should be resolved now. We have also gotten several reports that customer cellular routers have returned to normal operation. If your cellular router has not returned to normal operation, try power cycling it to see if it re-establishes a network connection. |
2016-12-13 |
|
Service Announcement
|
The SmartIce servers are experiencing networking slowness, and Ice House America is investigating the issue - you may experience intermittent behavior until the issue is resolved. |
2016-03-18 |
|
Service Announcement
|
The SmartIce web development team will be conducting planned systems maintenance starting Tuesday, March 1, 2016 at 4:00 AM EST, lasting 5 hours. During this time, you may not be able to login to or access beta.mysmartice.com. After the maintenance window, SmartIce should return to normal operation. |
2016-02-28 |
|
Service Announcement
|
The server maintenance scheduled for the beta SmartIce server on Tuesday 9/22/2015 is complete, and the server should be back to normal operation. |
2015-09-22 |